Support and Help Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Response Guarantee

  • Each ticket that you send to our client assistance Department will be responded to within less than 60 minutes. The popular queries will be responded to asap. Yet, if the assistance inquiry you have sent us calls for the help of a capable technician, we’ll send the ticket to him and will notify you about the delay.

  • Top quality support service

  • Top–class Client Help And Support Service

  • Our technical support staff will be on shift for you round the clock to to take care of all help inquiry tickets that you send to us. We offer technical help and support for all software that are installed in advance on your hosting server. These include our custom made Web Site Control Panel, the chosen OS as well as the server administration panel (based on the VPS type).

  • Intuitive help center

  • A Descriptive Help Section

  • In the Web Site Control Panel that is included for free with your virtual server, you can find an informative Help section, consisting of all you should have knowledge of when monitoring your web–sites and apps. We have added a wide range of how–to reports and video courses that demonstrate the common site managing tasks in an easy to comprehend fashion.