Client Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Time Guarantee

  • Every assistance request you send to us will be dealt with within maximum 60 minutes. In case your trouble ticket or email calls for further assistance from a sysadmin, we will without delay forward it and leave a note to inform you that your case is being worked on. If you order our Administration Services package, all of the server administration tasks included there will be carried out at a time that is suitable for you.

  • Top quality support service

  • A Premium–Quality Help Desk Support Service

  • Our help desk support staff will be at your disposal 24–7 if you need assistance with our Web Site Control Panel or with any of the applications that we preinstall for your convenience on the dedicated hosting server. Furthermore if you require help handling all the ordinary admin tasks on your server, you can take advantage of the Administration Services package, which includes backup disk storage space, Operating System updates on a weekly basis, software installation and troubleshooting procedures, server monitoring and rebooting services, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • We have equipped our Web Site Control Panel with a comprehensive knowledgebase, which includes extensive explanations of its features and functionalities. In addition, we have created exhaustive video tutorials that will further explain to you how to perform a particular task or resolve a regularly encountered problem. The help articles and the tutorial video clips are readily accessible from every Web Site Control Panel section via the Help and Videos buttons located in the upper right corner.