Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our client assistance staff is educated to efficiently address all of our Linux shared packages users’ concerns and advise inquiries. Through our ticket system, you will be able to submit your inquiry and a support crew member will, no doubt get back to you in only maximum sixty minutes. Actually, practice has proved that the typical reaction time period is Twenty or so minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Our tech support service is provided by a crew of proficient experts which are able to answer to your request as fast as possible. You can easily make contact with the tech support crew by launching a tech support ticket from your Web Site Control Panel or by sending us an email message. On working days, you may also contact us on the telephone or make use of the live chat solution.

  • Intuitive help center

  • An Intuitive Help Section

  • The Control Panel features an extensive knowledge base that’s built into all parts. In each section, you’ll find a Help button which will load for you a selection of step–by–step guides on how to make use of a particular function or accomplish a specific action. Also, we have produced training videos to enable you to get a better idea of the Control Panel’s interface.