Though this isn't the mainaspect to help you identify a trustworthy shared hosting company from a bad one or a reseller from an actual provider, the option to call and talk with a live person is an indicator that you aren't working with a one-person service provider and that you can get in touch with someone whenever you're looking for support. The phone support for website hosting services may vary from standard to dedicated, which means that the issues that can be resolved through a call vary depending on the provider. Generally, these matters are simpler and feature billing or 1st level tech issues as more difficult matters often require a support ticket where both you and the sysadmins can follow the proceedings with a particular issue. Still, the option to call your supplier will save you lots of time and efforts for the multitude of small issues that will eventually show up when you manage your website hosting account.

Phone Support in Shared Hosting

In case you choose to take advantage of one of our Linux shared packages, you will be able to get in touch with our customer support team over the phone for 14 hrs per day. We can help you choose the perfect plan for your sites as we are aware that it's better to discuss these issues with a live person. In case you already own an account, we can assist you with any sales/billing questions and / or general matters, even with some technical troubles that don't require a long time or escalation to a system administrator because it'll be more appropriate to open a ticket for time-consuming issues and have all the communication in a single place. We now have phone numbers in the US, the UK and Australia, so you're able to call the one you prefer and speak with one of our representatives.

Phone Support in Semi-dedicated Hosting

Any time you need more information about the Linux semi-dedicated packages that we offer, you are able to call any of the three support lines that we have worldwide - in the United States, the United Kingdom and Australia. Thus, you'll be able to check in advance whether our services are appropriate for your sites. If you're already our customer and you've got a semi-dedicated account, you're able to get in touch with us on the phone for fourteen hours daily about any billing or general queries. For entirely technical matters you need to employ our ticketing system and contact our tech support since someproblems just need longer time to be dealt with, still we will assist you on the phone with lots of minor tech issues as well, saving you efforts and time.