If you ever have any enquiries regarding your hosting account or you face a problem with your sites, you will have to touch base with the respective web hosting provider’s technical support team. It may not make a difference how quickly they will reply when you've got a generic enquiry, but an issue such as an aborted script update, for instance, may lead to your site becoming broken or unavailable on the World Wide Web. And the longer you have to wait for the support team to assist you, the longer the site will be inoperative. If you offer goods or services online, any outage will affect your website badly and you may lose current or prospective clients. Many hosting providers, predominantly resellers, handle support tickets and e-mails within 24 hours, but in the online epoch that is much too long, since customers will rarely go back to a website that is not functioning properly over a lengthy span of time.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed maximum reaction time for any technical support ticket that you post or any e-mail that you send is just one hour, even in case you contact us on weekends and legal holidays. Whatever the nature of your problem or question might be, we’ll help you out right away and will give you the required info to solve any problem with your sites. The actual reply time typically doesn’t surpass fifteen-twenty minutes, which is why you can forget about waiting around for hours to get an issue solved or what’s even worse than that – waiting one whole day only to get an answer that more information is needed while nothing is fixed. We’ll give you assistance in a well-timed manner solely because we are aware of how precious time can be in the dynamic online world. The 1-hour response guarantee is valid for any technical or billing enquiry that you may have connected to our Linux shared packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from us, you can take full advantage of our remarkably fast support service. You will receive a response to any support ticket submitted through the web hosting Control Panel or e-mail sent to our client and tech support team in less than one hour. The response time is guaranteed and it’s valid irrespective of the issue – billing or technical. It often takes substantially less time to investigate and sort out a problem. We’ll supply you with more details if the solution involves something that has to be done on your end. If you contact us during weekends or public holidays, the response time will be precisely the same and since our support staff will be at your disposal 24 hours a day, 7 days a week, 365 days a year, you will receive timely assistance for practically any billing, general or technical issue irrespective of what time it is.