A live chat is one of the methods of communication offered by some hosting suppliers as part of their support services. Depending on the service provider, the chat can be used for billing, pre-sales and/or technical support. This method of communication is faster compared to a support ticket and it'll make it much less likely to misunderstand or misspell a word in comparison to a telephone call with an agent. Furthermore, when the problem that you have requires some time to be investigated and resolved, you will be able to do something different meanwhile rather than just waiting, as you would have to do if you call. Also, you can take advantage of a live chat assistance service free of cost as long as you have web access even if your website hosting supplier is based in a different country and they don't have a local telephone number you can call.

Live Chat Support in Shared Hosting

As we consider the fact that a lot of troubles are usually resolved when you speak to a live person, we supply a live chat service for all of our prospective and existing customers. Our chat is online every day and our customer support agents can assist you with a wide range of questions and problems. In case you are not our customer yet, you'll be able to learn more about our shared hosting packages and the hosting platform in general so that you can be certain that your sites will operate effectively on our servers. If you already have an account and you have some questions or you experience any problems with any of our services, you'll be able to join us on our live chat and we can supply you with the required info or help you troubleshoot the problem. You'll have to open a support ticket for specific problems which need longer time or the assistance of a sysadmin, still for a number of basic problems you will receive help right away.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we offer is accessible every single day, even on holidays and weekends. It's the most effective way to find out more information about our Linux semi-dedicated packages in case you don't have an account yet or to have some problem resolved if you are a client and our customer support agents will help you in real time no matter what time of the day you join our chat. In case you're hestitating which package is more suitable for your websites, in case you need advice whether you should obtain a particular upgrade and how to order it or when you experience difficulties installing an email account on your machine, you'll be able to get in touch with us and we'll provide you with the necessary details in a timely manner. Our live chat is accessible even after our phone lines go off for the day, so when you have an account here, you can be certain that you'll always receive timely assistance with any kind of question or trouble that shows up.