A ticketing system is the most widely used communication channel that hosting companies offer to their clients. It is usually part of the billing account and is the quickest way to deal with a problem that takes some time to examine or that needs to be forwarded to a sysadmin. Thus, all replies added by either side will be stored in the exact same place in the event that somebody else wants to work on the issue at hand and the info already exchanged in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is not included in the hosting Control Panel, which goes to say that you will have to sign in and out of at least 2 accounts to execute a specific procedure or to get in touch with the hosting company’s customer care staff. If you want to administer a handful of domain names and each one is hosted in a different account, you’ll need to use even more accounts at the same time. Moreover, it might take a substantial amount of time for the provider to process your ticket request.

Integrated Ticketing System in Shared Hosting

In stark contrast with what you may find with many other web hosting providers, the ticketing system that we’re using with our Linux shared packages is included in the Hepsia hosting Control Panel, which is included with all accounts. You will not need to remember different login credentials, since you will be able to manage your tickets and the hosting account itself in a single place. So, in case you have an enquiry or come across a complication, you can touch base with our tech support staff straight away. Our ticketing system features a clever search functionality. This suggests that even in case you’ve posted an abundance of tickets over the years, you’ll be able to find the one that you need effortlessly. In addition, you can see knowledge base hints on handling common predicaments.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s far more convenient to manage everything from one single location, which is why we have integrated a ticketing system into the in-house created Hepsia Control Panel, which is available with each semi-dedicated server package. This will permit you to manage the correspondence with our client support team along with your web files, which means that you won’t need to remember one more log-on name for some other admin dashboard. You will be able to open a new ticket or to track the status of an old one with no more than a few clicks of the mouse while you are browsing the content hosted in your account. Besides, you can search through older tickets using an intelligent search filter or have a look at relevant help articles, which offer solutions to common issues. The integrated ticketing system is closely monitored 24/7 with the maximum response time being only 1 hour, so there’ll always be someone to help you.