The presence of the customer and tech support that a shared hosting company offers can tell you a lot about the services they offer as well. In case you can use just emails and tickets, you have most probably come across a reseller and not the actual website hosting supplier. If this is the case, you will have to wait for a few days so as to have an issue resolved as the reseller may not be checking their communication on a regular basis or they may have to get in touch with the true web hosting company for extra assistance. If the supplier provides you with different ways of communication with quick response time available at any time, they are most likely the top provider, not just a reseller. Which means that you will reap the benefits of timely assistance and top-notch support because they will have instant access to the servers where your account will be created. Whatever the trouble - sales or technical, it is generally much better to get hold of your hosting company directly by using your preferred way of communication.

24/7 Customer Support in Shared Hosting

The customer and technical support services for all of our shared hosting plans are twenty-four-seven, thus you can forget about waiting for several days so as to get assistance. In case you aren't our client yet, you can give us a call, chat with an agent or send an email message. In case you do have an account, you'll be able to open a support ticket on top of the other three methods of communication. You'll be able to choose the most appropriate way to contact us based on what your location is or the equipment you're using. We're able to assist you for more or less any webhosting-related query that you have or issue that you could experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you can open a ticket, but even then the max response time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you pick, you're able to benefit from our 24/7 support services even on public holidays. All of your websites will be available at all times and so will we. With various connection options, you will be able to choose the optimal way to contact us and learn more about our solutions in case you don't have an account yet, or get support if you're already one of our customers. You are able to phone us, have a chat with a live representative, send an e-mail or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The last two options have 1-hour answer time guarantee, even though it hardly ever takes more than 20 mins to receive assistance whatever the complexity of the issue. With our customer and tech support services, we are there for you every time you need us, not several days afterwards.

24/7 Customer Support in VPS

Using our Linux VPS packages, you will not have to wait for more than one hour to receive assistance for any type of difficulty that you could encounter regarding the server or the software that comes pre-installed with it. We warrant this short reply time for all of the tickets that you open through your billing Control Panel or email messages which you send to our technical support team. Furthermore, we have local telephone numbers in several countries around the globe plus a live chat service where we can easily assist you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 using the various ways of communication, so regardless what your question or problem is, there's always somebody to assist you promptly. In the event that you need help with third-party software, that you cannot install or which gives you problems, you can reap the benefits of the Managed Services upgrade package that we supply for all the VPS plans.

24/7 Customer Support in Dedicated Hosting

When you get a dedicated server from us, you're able to get in touch with us at any time using several channels and the max time that you will have to wait for a response is up to 1 hour, which means that you can forget all about waiting a whole day. Our customer and technical support service is accessible 24/7 no matter if it's a weekend or a holiday and we can assist you with anything related to the apps that are pre-installed on the server. To get in touch with us about a tech issue, you will be able to open a trouble ticket via the Help section of your billing Control Panel or you could send us an email message. In case you have any common questions or you would like to learn more about our website hosting services before you order, you may also use our live chat or you could call one of the local telephone numbers that we have in several countries around the globe. In case you're looking for help with third-party software that you can't set up or manage properly, you will be able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.